Refund and Return Policy
Effective Date: 04/11/2024
At DigiRank, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund and Return Policy outlines the terms for refunds, cancellations, and returns of products and services provided by DigiRank.
Table of Contents
1. Refunds for Services
Our services, including web development, SEO, digital marketing, and international goods supply, are custom-tailored to each client’s needs. Due to the nature of our services, we typically do not offer refunds once a project has commenced. However, refunds may be considered under specific circumstances, as outlined below:
Service Not Delivered
If we are unable to deliver the agreed-upon service due to an issue on our part, you may be eligible for a refund.
Preliminary Phase Cancellation
If you decide to cancel your service contract before we begin significant work (e.g., design mockups, content creation), a partial refund may be issued, minus any administrative or setup fees.
To request a refund, please contact us at [contact email] with your project details and reason for the request. Refunds will be reviewed on a case-by-case basis and are subject to our discretion.
2. Refunds and Returns for Customized Products
For any physical or customized products provided by DigiRank, such as branded merchandise (mugs, apparel, etc.), please note the following:
Custom Orders
Customized products are non-returnable and non-refundable once production has started, as they are made specifically for you. Please double-check your design and order details before confirming.
Damaged or Defective Products
If your custom product arrives damaged or with a defect, please contact us within 7 days of receiving it. We may offer a replacement or refund upon verification. To process your request, please provide photos of the damaged or defective item and your order information.
3. Cancellation Policy
Project Cancellations
You may cancel a service project before it begins by notifying us at Support@digirank.ch. If you cancel before we have started, you may be eligible for a partial refund minus any setup or administrative costs.
Recurring Services
For recurring or subscription-based services, you may cancel with a 10 days notice. Cancellations will take effect in the following billing cycle, and no partial refunds are issued for mid-cycle cancellations.
4. How to Request a Refund or Return
To request a refund, replacement, or return, please contact us at:
Email: Support@digirank.ch
Please include your order details, reason for the request, and any supporting documentation (e.g., photos of the product). We will review your request and notify you of the approval or rejection of your refund within 14 days.
5. Processing of Approved Refunds
If your refund is approved, it will be processed, and a credit will be automatically applied to your original payment method within 30 Days.
6. Non-Refundable Services and Products
The following are not eligible for refunds:
- Services that have been fully rendered or are near completion.
- Digital products or downloadable content, once accessed or downloaded.
- Restrict or object to certain data processing activities.
7. Changes to this Policy
We may update this Refund and Return Policy periodically to reflect changes in our services or for legal reasons. Updates will be posted on this page, and the effective date will be updated accordingly.
8. Contact Us
For questions or concerns about this policy, please reach out to us: